Frequently Asked Questions

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Frequently Asked Questions

First of all, check that your call plan comes with inclusive 0870 minutes. Then do the following:

Step 1: Dial our 0870 access number – 0870 49 49 747

Step 2: Enter your full destination number including 00 and press #

Calls to 0870 numbers can be made from your inclusive 0870 minutes or cost 13p plus providers access charge if you do not have inclusive 0870 calls in your call plan. That’s it, you can enjoy free international calls from your inclusive call minutes now!

Some major UK telecom providers such as BT, Virgin Media, PlusNet and others include calls to 0870 numbers in some of their call plans. Some mobile providers such as EE and BT Mobile also have call packages which include 0870 minutes. Click here for details of call packages which include calls to 0870 numbers.

No! InstantTalk is immediately accessible from landlines and mobiles with inclusive 0870 call plans without any subscription or registration fees. You can make free international long distance calls at any time.

We believe in full transparency with no hidden costs. To check whether calls to 0870 numbers are included in your call plan, you can simply make a short call for less than a minute and check on your online bill details/breakdown to ensure that your 0870 call package minutes are inclusive. Otherwise calls are charged to 13p/min plus your phone providers access charge

If you are making a long call please hang up after 59 minutes and re-dial. Do not exceed 1000 minutes per month or 100 calls per month as your provider may charge you if you exceed those limits.

Please see our Terms and Conditions. Please check these to make sure you agree with these before using this service.

Having difficulties connecting to a destination or unsure how a service works? Contact Customer Services who will be able to assist. Please use the support email address on this website to contact us – Ensure you add as much detail as possible. Or call our Customer support: 0303 0310 227.

Anyone with a UK landline or UK mobiles with call plans which include 0870 minutes can use this service. However please be aware that calls cost 13p/min if you do not have a call plan with inclusive 0870 minutes.